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Author Topic: Faulty Pod Replaced  (Read 546 times)

soforene

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  • Posts: 3
Faulty Pod Replaced
« on: February 11, 2010, 08:22:30 AM »
Having bought a set of Pods at Christmas time I installed them on my Pan 1100.
However, three weeks later one of them "blew".
A quick email to BikeVis and a replacement was sent out, arriving within days.

Excellent customer service !
Thanks guys.
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Fluke

  • BikeVis Owner
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  • Posts: 446
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Re: Faulty Pod Replaced
« Reply #1 on: February 11, 2010, 03:03:54 PM »
Your very welcome :)
 
We get the odd faulty light, as with anything electrical...glad your all up and running again
 
Regards
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Dan Bailey - BikeVis Owner

panamaniac

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  • Posts: 4
Re: Faulty Pod Replaced
« Reply #2 on: February 12, 2010, 11:32:23 PM »
It's so pleasant to get such a superb service and response these days!
1 of my Bullets died (I think I glued it to death whilst fitting it ::) ) but Fluke came through and is sending out a replacement,
brilliant :)

(Now then, Fluke, if you really want to please us make some red ones to enhance the break/tail lights on my 1300 Pan  ;D )
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Fluke

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Re: Faulty Pod Replaced
« Reply #3 on: February 13, 2010, 02:38:13 PM »
:)  ....There will be a red Bullet, need to sort my act out  ;D
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Dan Bailey - BikeVis Owner

RedDog

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  • Posts: 2
Re: Faulty Pod Replaced
« Reply #4 on: February 21, 2010, 02:13:52 PM »
Just want to agree with Panamaniac above and say a big thanks to Dan.
One of my pods stopped working for a few days, then came back on but at half power. a quick email to support, and a new pod arrived 2 days later.
 
Very happy customer  ;D
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Fluke

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Re: Faulty Pod Replaced
« Reply #5 on: February 21, 2010, 07:45:43 PM »
Your welcome...
 
We're constantly improving the design as they have to stand alot of abuse being bombarded with all the weather can throw at them and noisy / spikey electrical systems.
 
Our aim is <1% failiure rate on all products sold, which is pretty good for an electical item on a motorcycle... and so far we are below that figure.
 
If anyone ever has a faulty / dim LED, just drop us a email and we'll get replacements straight out the door the same or next day.

Regards
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Dan Bailey - BikeVis Owner