BikeVis Support Forums

BikeVis Products => Technical Support => Topic started by: Pretbek on January 22, 2010, 01:07:47 AM

Title: Resolved: One Bullet does not work
Post by: Pretbek on January 22, 2010, 01:07:47 AM
I just received my Bike Bullets via the group buy at st-owners.com from Punk Rocka (Chris).

Of course I immediately wanted to see them in action, so I stripped 1/4" of the wire ends and held them to my bike's battery terminals. One bullet worked beautifully (it IS a wide angle of visibility!), the other did not work at all. I reversed the wires, still nothing.
Then I tested the first one again, which still worked so the power source was not faulty.

Is there anything else that I can do to test, or is that Bullet just dead? If it is dead, what is the return policy? I never did read the policy before joining the group buy...

Thanks in advance for any help.
Dennis
Title: Re: One Bullet does not work
Post by: Fluke on January 22, 2010, 05:17:17 AM
Hi

Sorry you have a faulty Pod, it's pretty rare as each is tested twice before leaving.

If you email over your full postal address I'll get one out to you ASAP, we warranty everything we supply with a no quibble 1 year cover.

Many thanks

Dan
Title: Re: One Bullet does not work -RESOLVED-
Post by: Pretbek on January 22, 2010, 02:13:40 PM
That is a quick and very good reply.
Thanks Dan, great service.

Dennis
Title: Re: One Bullet does not work -RESOLVED-
Post by: Fluke on January 22, 2010, 02:15:29 PM
your very welcome :)